Guthrie Robert Packer Hospital, Towanda Campus Patient Information

Billing Questions

For information about your statement, or to discuss payment options, please call 1-800-836-9990 or 570-887-2600 Monday - Friday, 8 a.m. - 5 p.m.  You can also send a customer service message through eGuthrie. Click here to sign up for eGuthrie. 

Financial Assistance

Guthrie Robert Packer Hospital, Towanda Campus is committed to providing financial assistance or financial need discounts to patients who are uninsured, underinsured, ineligible for government programs, and are otherwise unable to pay for necessary medical services. We strive to ensure that the financial capacity of our patients does not prevent them from seeking or receiving medical care at Guthrie Robert Packer Hospital, Towanda Campus. For more information on any of these options, please contact the financial counseling office at 1-800-836-9990 or 570-887-2600. We will treat your questions and any information you provide us with confidentiality and courtesy.

Pastoral Services

It is the policy of Guthrie Robert Packer Hospital, Towanda Campus to provide support for all patients. This is accomplished through the Towanda Area Clergy Association, Social Services and Nursing Department referrals to the appropriate clergy. Towanda Area Clergy Association (TACA) is on call to provide 24-hour availability for spiritual support. Please call Guthrie Robert Packer Hospital, Towanda Campus social services at 570-268-2464.

Medical Records Release Forms

To have your medical records disclosed to another individual or organization, the patient/guardian must complete the request form and submit them to our medical records department. For more information, call 570-887-4344: Monday through Friday, from 8 a.m. to 4:30 p.m.

Patient Rights and Responsibilities at Guthrie Robert Packer Hospital, Towanda Campus

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible. At Guthrie Robert Packer Hospital, Towanda Campus, we encourage respect for the personal preferences and values of each individual.

Patient Concerns/Comments

If you have a concern or comment you would like to register about your experiences at a Guthrie facility, please call 1-800-680-1909 or submit a concern online.

Patient Information

For information about Guthrie Robert Packer Hospital, Towanda Campus patient’s room number or patient room telephone number, please call 570-265-2191.


Sign language, oral interpreters and other auxiliary aids and services necessary for effective communication are available free of charge upon request to people who are deaf or hard of hearing. Translators for those who do not speak English are also available upon request.