Guthrie Administrator Earned Certified Patient Experience Professional Credential

Guthrie is excited to announce that Theresa Hepp, Director of Patient Experience & Practice Administration has earned a prestigious certification in her field. The Certified Patient Experience Professional Certification (CPXP) is an international designation intended for healthcare professionals or other individuals with a commitment and interest in the improvement of patient experience. After months of preparation, Hepp passed the exam for certification in May. CPXP certification demonstrates clear qualifications to senior leaders, colleagues, and the industry. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience. Certifications like CPXP further strengthen Guthrie’s core values of demonstrating patient- centeredness, teamwork, and excellence. 

Guthrie is a non-profit integrated health system located in north central Pennsylvania and upstate New York, serving patients from a twelve-county service area. Guthrie is a member of the Mayo Clinic Care Network and is the first health system based in Pennsylvania and New York to join this network. Guthrie is comprised of a research institute, home care/hospice, hospitals in Sayre, Pa., Corning, N.Y., Towanda, Pa., Troy, Pa. and Cortland, N.Y., as well as a multi-specialty group practice of more than 325 physicians and 210 advanced practice providers offering 47 specialties through a regional office network providing primary and specialty care in 22 communities in Pennsylvania and New York. In addition, Guthrie offers home medical equipment and respiratory therapy products at seven convenient Med Supply Depot locations. Guthrie provides a wide range of services and programs to enhance the health and well-being of those it serves.