Patient Safety

During the COVID-19 pandemic, we want to assure you that your health and safety remain our top priority. Our facilities have always been safe places to receive care, and we have introduced additional measures in response to COVID-19.

Safety in Our Clinics and Offices

In addition to our normal stringent cleaning procedures, we are taking additional steps to keep our patients and staff safe:

  • Everyone who enters our buildings, including patients and staff, should be prepared to answer screening questions to help determine their risk for COVID-19. 
  • All patients and staff must wear masks.
  • Signs and marks on the floor indicate areas for appropriate social distancing. We encourage everyone to adhere to these guidelines.
  • We are limiting the number of people in our waiting rooms.
    • Patients are escorted directly to exam rooms after registration.
    • When possible, we ask you to call from your car to check in when you arrive.
      You can wait in the comfort of your vehicle until we call you inside.
    • If a seat in a waiting area is necessary, chairs are spaced six feet apart.

Safety in the Emergency Department

The Emergency Departments at all our Guthrie hospitals are open 24/7 and are safe to visit.

  • Everyone who enters our buildings, including patients and staff, should be prepared to answer screening questions to help determine their risk for COVID-19.
  • 911 Emergency Medical Service (EMS) providers offer safe emergency transportation to the hospital by ambulance
  • Everyone who comes to the hospital, including doctors and staff, is screened to see if they are at high risk for having COVID-19.
  • All patients are escorted directly to a room. Patients will not wait in general waiting areas.
  • Staff wear masks at all times while interacting with patients.
  • Patients are required to wear a mask or a face covering at all times while in the hospital.
  • Visitors are asked to wear masks while in the ED with patients.
  • Patient rooms go through an extensive cleaning process after patients leave.

Safety in Our Hospitals

  • Everyone who enters our buildings, including patients and staff, should be prepared to answer screening questions to help determine their risk for COVID-19.
  • Staff wear masks at all times while interacting with patients.

Per the guidelines of the states of Pennsylvania and New York, we have limited visitors at the hospitals. Please review visitor guidelines.