COVID-19: FAQs

COVID-19: Information for Patients and Visitors

COVID-19: Information for Patients and Visitors

Guthrie facilities are safe for patients and visitors. We follow CDC best practices and guidelines for infection control and prevention by screening patients, separating patients with respiratory symptoms and cleaning and disinfecting regularly.

Status on Guthrie locations and events

COVID-19 Information Line:

Call with questions about COVID-19 symptoms, transmission, prevention and testing.
844-357-2840
800-836-1925
9 a.m. to 4:30 p.m., daily. Outside of these hours, leave a message that will be returned when the health lines reopen the following day.

These lines are for information only. With symptoms or exposure, see below.

If you have symptoms:

Patients with severe symptoms who are in physical distress and need immediate attention should go to the nearest emergency department.

Patients who have minor respiratory symptoms call:

866-GUTHRIE (866-488-4743)
7 a.m. to 6 p.m., Monday through Friday
7:30 to 11:30 a.m. Saturday

Outside of these hours, call your Guthrie Primary Care office.

Hospital Visitor Restrictions

Visitors are not permitted at this time in our hospitals except in the following situations:

  • An OB patient may be accompanied by one support person
  • A pediatric patient may have one visitor (can alternate between two parents/guardians)
  • A patient at end-of-life is permitted a visitor (each situation will be evaluated on a case-by-case basis)
  • Other situations with extenuating circumstances will be evaluated on a case-by-case basis
  • Any visitor must successfully pass the screening process at the hospital’s main entrance.

See visitor information for cancer patients.

All patients and visitors are required to wear face masks while on the Labor and Delivery Unit. This includes women in active labor and their support person.

Current Patient Appointments

Clinic visits for some patients will continue as scheduled, including:

  • Sick/injured patients
  • New patients for surgical evaluation
  • Patients mid-treatment for diseases such cancer
  • Coumadin patients
  • PT/OT visits
  • Others as determine by provider

Call your provider’s office in advance of your appointment if you have any symptoms of illness. They can help you decide on the appropriate care.

See appointment information for cancer patients.

Telemedicine Visits

In order to reduce our patients’ exposure, many visits can now be done through video conferencing over your smartphone, tablet or desktop computer. Talk with your health care provider or centralized scheduling about whether a telemedicine visit is an option for you.

Learn more about telemedicine visits from home.

Surgeries and Procedures

To help decrease exposure to COVID-19 and ensure we have adequate staff and supplies during this challenging period, Guthrie is postponing non-emergent surgeries at all hospitals and the Big Flats Surgery Center, effective today, March 18 through April 10. Non-emergent surgeries are those that are scheduled in advance because they do not involve a medical emergency.

Surgeons are evaluating each patient's case to ensure the planned surgery can be safely postponed. Surgeons or their advanced practice providers will call patients whose surgeries are being postponed.

Healthy Visits

In-person healthy visits at Guthrie clinic locations will be postponed beginning Friday, March 20 and continuing through April 10.

Healthy visits using telemedicine can be scheduled with many providers. Call 866-GUTHRIE (866-488-4743) to find out if you can schedule a telemedicine appointment with your provider.

This includes, but is not limited to:

  • Annual Physicals
  • Medicare Wellness Visits
  • Well-Child Visits excluding newborn checks
  • GYN routine screenings
  • Mammography Screenings
  • Dental Cleanings
  • Hearing Screenings
  • Routine Immunizations
  • Routine eye-examinations
  • Endoscopy Screenings
  • Bone-density Screenings
  • Elective Vascular Screening, Stress tests, EKG’s
  • Skin Screenings
  • Routine labs