Frequently Asked Questions
What is Abby?
Abby is an online platform for ordering contact lenses, shipped directly to you for free. To learn more about Abby, please visit www.HelloAbby.com/About.
What are the benefits of ordering through Abby?
- Free standard shipping on all purchases
- Ships directly to your door
- Easy returns
- Order tracking
Do I need to be a Guthrie patient to order through Abby?
No. Although preferred, you do not need to be a Guthrie patient to order through Abby. If you have a valid contact lens prescription from another practice and wish to order through Abby, please call Guthrie at 800-4-SIGHT-2 (800-474-4482) and supply us with your prescription.
What if my prescription is expired?
Contact lens prescriptions are typically valid for 12 months. Using the information provided below, a Guthrie Optician will be able to determine if your prescription on file is valid.
If your prescription is expired, an Abby account will be created for you, but a prescription will not be uploaded to your account until you receive a new eye exam. In this case, a Guthrie caregiver will contact you to set up an appointment.
Can you resend my email invitation?
Yes. To have your Abby email invitation resent, please call 800-4-SIGHT-2 (800-474-4482) or contact Abby’s Customer Success Team.