Guthrie Warns of Caller ID Scam

July 16, 2021

Guthrie has been made aware that residents have received fraudulent phone calls that display The Guthrie Clinic on Caller ID and advise the resident that they have overpaid for services and are due a refund. The resident is then asked to provide credit card information. Guthrie does not use automated calls when seeking payment or making other adjustments to accounts. Guthrie does use automated calls to remind patients of upcoming appointments.

There are circumstances in which Guthrie may contact a patient, including requesting that they pre-register in advance of a procedure or test which the patient has already scheduled or attempting to collect payment on an outstanding account. Legitimate phone calls from Guthrie will be made by Guthrie Financial Counselors or Patient Representatives.

If in doubt, residents who receive such calls should hang up and call back to verify that the call came from Guthrie. Residents who receive fraudulent calls are asked to contact local law enforcement agencies.

Guthrie is a non-profit integrated health system located in north central Pennsylvania and upstate New York, serving patients from a twelve-county service area. Guthrie is comprised of a research institute, home care/hospice, hospitals in Sayre, Pa., Corning, N.Y., Towanda, Pa., Troy, Pa. and Cortland, N.Y., as well as a multi-specialty group practice of nearly 700 providers offering 47 specialties through a regional office network providing primary and specialty care in 22 communities in Pennsylvania and New York. Guthrie is dedicated to training the next generation of health care leaders, offering seven residencies, three fellowships, and serving as a regional campus for the Geisinger Commonwealth School of Medicine. Guthrie provides a wide range of services and programs to enhance the health and well-being of those it serves.