Guthrie Warns of Caller ID Scam

March 11, 2020

Guthrie has been made aware that residents have received fraudulent phone calls that display Guthrie on Caller ID. Technology allows perpetrators to alter information on the recipient’s Caller ID so Guthrie’s name appears. The caller identifies themself as a staff member asking for personal information and requesting payment for an outstanding bill. The scam is not new but has been particularly active in recent days.

There are circumstances in which Guthrie may contact a patient, including requesting that they pre-register in advance of a procedure or test which the patient has already scheduled or attempting to collect payment on an outstanding account. Residents who receive such calls can hang up and call back to verify that the call came from Guthrie.

Residents who receive fraudulent calls are asked to contact local law enforcement agencies.

Guthrie is a non-profit integrated health system located in north central Pennsylvania and upstate New York, serving patients from a twelve-county service area. Guthrie is a member of the Mayo Clinic Care Network and is the first health system based in Pennsylvania and New York to join this network. Guthrie is comprised of a research institute, home care/hospice, hospitals in Sayre, Pa., Corning, N.Y., Towanda, Pa., Troy, Pa. and Cortland, N.Y., as well as a multi-specialty group practice of more than 325 physicians and 210 advanced practice providers offering 47 specialties through a regional office network providing primary and specialty care in 22 communities in Pennsylvania and New York. In addition, Guthrie offers home medical equipment and respiratory therapy products at seven convenient Med Supply Depot locations. Guthrie provides a wide range of services and programs to enhance the health and well-being of those it serves.