Lourdes Outage Information

Guthrie Lourdes has been experiencing network and system disruptions since Wednesday, May 8 when a cyber event impacted Ascension, its former parent organization. Guthrie Information Technology severed Lourdes connections with the affected Ascension systems, and no other Guthrie facilities have been impacted by this event.

Lourdes Hospital and clinics are open and caring for patients. The Lourdes Hospital Emergency Room is open and will never turn away patients seeking care. Our team is focused on providing uninterrupted, high-quality care and service even as they work to establish alternative processes during this disruption.

Although Lourdes became part of The Guthrie Clinic in February, the hospital and associated clinics maintained some temporary linkages to the Ascension network while a permanent and organized migration to Guthrie systems can be phased in. This cyber event took place before a full transition could be completed.

Daily Updates

May 30

All of our Lourdes retail pharmacies are back to full service. You can now fill your new prescriptions and refills at any of our five locations:

  • Guthrie Binghamton Pharmacy - 477 State Street, Binghamton, NY - 607-584-9376
  • Guthrie Chenango Bridge Pharmacy - 17 Chenango Bridge Road, Binghamton, NY - 607-798-5500
  • Guthrie Johnson City Pavilion Pharmacy - 501 Reynolds Road, Johnson City, NY - 607-798-5533
  • Guthrie Lourdes Hospital Pharmacy - 169 Riverside Drive, Binghamton, NY - 607-798-5944
  • Guthrie Vestal Shippers Road Pharmacy - 3101 Shippers Road, Vestal, NY - 607-251-2191

The automated phone refill system has also been restored, allowing patients to easily request refills by phone by calling their local Lourdes pharmacy.

May 28

We are pleased to share that most of our Lourdes retail pharmacies have resumed full service. You can now fill all your new and refill prescriptions at the following locations:

  • Guthrie Chenango Bridge Pharmacy: 17 Chenango Bridge Road, Binghamton, NY - 607-798-5500
  • Guthrie Johnson City Pavilion Pharmacy: 501 Reynolds Road, Johnson City, NY 13790 - 607-798-5533
  • Guthrie Lourdes Hospital Pharmacy: 169 Riverside Drive, Binghamton, NY 13905 - 607-798-5944
  • Guthrie Vestal Shippers Road Pharmacy: 3101 Shippers Road, Vestal, NY 13850 - 607-251-2191

Our Guthrie Binghamton Pharmacy (477 State Street in Binghamton, 607-584-9376) can currently refill prescriptions but is not yet filling new ones. We are working to restore full service at this location as soon as possible.

To place a refill order by phone at any of our locations, please press "1" to speak directly with a team member, as we are still updating our automated phone ordering system.

May 22

The outpatient lab at Guthrie Vestal Shippers Road has resumed normal hours of operation. The outpatient lab at Guthrie Lourdes Hospital will close at 6 p.m. weekdays. A paper order is required at both locations. 

Outpatient labs at Chenango Bridge, Endicott East Main Street, Johnson City Pavilion and Owego remain closed. 

May 17

Two outpatient lab locations will reopen Monday, May 20: Guthrie Lourdes Hospital in Binghamton and Guthrie Vestal Shippers Road. All other Lourdes lab locations remain closed. Patients who require lab work should contact their provider for a paper order.

Lourdes Emergency Department came off diversion Thursday afternoon, and we anticipate resuming normal surgical scheduling Monday, May 20.

Our teams have ramped up efforts to transition Lourdes to the Epic electronic medical record (EMR) system. This process, while not overnight, is expected to happen ahead of our original schedule.

May 13

Lourdes retail pharmacies are open but unable to fill prescriptions. Patients should call their provider's office for a paper prescription, which can then be filled at another retail pharmacy, including Guthrie Sayre and Guthrie Corning Hospital.

May 10

Phone lines with Lourdes practices are open for incoming and outgoing calls, however, employees are unable to access voicemail messages.

  • The hospital ED remains open and will never turn patients away.
  • Patients should not leave voice messages or use the patient portal at this time for any form of communication; instead, please continue to call back until your call is answered.
  • At this time appointment requests, messaging and prescription renewals are disabled in the Lourdes Patient portal. Please call your providers' office for these need

May 8

Guthrie Information Technology became aware that some Ascension applications were not responding as expected. Out of an abundance of caution, Guthrie severed connections with these Ascension systems.

Has patient health information been compromised?

Guthrie is working with Ascension to understand the scope of the event they’ve experienced and its impact on our patient information. We are fully committed to serving our patients and minimizing care delays as we navigate what this interruption to Ascension systems means, and our priorities remain to ensure the highest levels of quality and patient safety. If Ascension determines that sensitive data was potentially access as part of this incident, they will notify Guthrie and impacted patients.

Is it safe to seek care at Lourdes locations?

Yes. These events have resulted in interruptions to clinical and communications systems at Lourdes Hospital and clinics. However, processes are in place to continue to provide vital patient care. Patients should not avoid seeking care, especially in case of an emergency.

When will systems be available again?

We are working to understand the scope of this event and when services may be restored. We will provide updates to our patients as more information becomes available.

Should I keep my appointment?

We strongly encourage you to keep appointments as scheduled. Our dedicated health professionals are here to provide you with the care you need. Please bring your medication list or medications bottles with you to all appointments. 

Is the Lourdes ED accepting patients?

Yes. Patients are never turned away from Guthrie Lourdes Hospital or the emergency department.

Are Lourdes locations open?

Lourdes locations will remain open. Current impacts to patients include:

  • Outpatient Labs:
    • Two outpatient lab locations reopen Monday, May 20:
      • Guthrie Lourdes Hospital: 169 Riverside Drive, Binghamton (6:30 a.m. to 6 p.m.)
      • Guthrie Vestal Shippers Road: 3101 Shippers Road, Vestal (7 a.m. to 3:30 p.m.)
    • All other Lourdes lab locations remain closed. Patients should call their provider for a paper order for lab work.
  • Pharmacy Services:

    • All of our Lourdes retail pharmacies are back to full service. You can now fill your new prescriptions and refills at any of our five locations:

      • Guthrie Binghamton Pharmacy - 477 State Street, Binghamton, NY - 607-584-9376

      • Guthrie Chenango Bridge Pharmacy - 17 Chenango Bridge Road, Binghamton, NY - 607-798-5500

      • Guthrie Johnson City Pavilion Pharmacy - 501 Reynolds Road, Johnson City, NY - 607-798-5533

      • Guthrie Lourdes Hospital Pharmacy - 169 Riverside Drive, Binghamton, NY - 607-798-5944

      • Guthrie Vestal Shippers Road Pharmacy - 3101 Shippers Road, Vestal, NY - 607-251-2191

    • The automated phone refill system has also been restored, allowing patients to easily request refills by phone by calling their local Lourdes pharmacy.

Are other Guthrie locations affected?

No impacts to the other Guthrie locations have occurred and the strength of Guthrie as the largest regional system has been to fully support the needs of Lourdes and patients under Lourdes care to minimize any disruption.

Where can I go for more information?

Patients with questions should call 607-798-5320.