Robert Packer Hospital Receives Two Prestigious National Awards

Sayre, PA – Guthrie's Robert Packer Hospital was recently named a recipient of the Thomson Reuters 100 Top Hospitals®: National Benchmarks Award. This is the third consecutive year that Robert Packer Hospital has been named a 100 Top Hospital. In addition, the hospital is receiving the 100 Top Hospitals: Everest Award for National Benchmarks, a new recognition from Thomson Reuters. The Everest Award honors a special group of the 2008 100 Top Hospitals winners that have achieved national benchmark performance and the highest rates of improvement over a five-year period. This year, only 23 hospitals in the country will receive the Everest Award.

The 100 Top Hospitals award recognizes hospitals for excellence in clinical outcomes, patient safety, financial performance, operational efficiency and adherence to clinical standards of care. Thomson uses publicly available data to compare hospitals and select the 100 Top Hospitals. The 2008 study uses the five most recent years (2003 – 2007) of Medicare Provider Analysis Report (MedPAR) data, which provides information on 12 million Medicare patients, and Medicare Cost Reports. This year's report also includes ratings from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare data set. In addition, it includes patient satisfaction data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Both these organizations rate all hospitals across the country, and the findings are publicly available online.

"This is an incredibly exciting moment for our hospital, and all of Guthrie Health," states Marie Droege, FACHE, Robert Packer Hospital President & COO. "We are very fortunate to have a medical staff, nurses, therapists, other clinicians and support staff who actively collaborate to continuously improve patient care. To consistently achieve this level of national recognition is a reflection of the commitment, dedication, skill and experience of all our staff."

Mark Stensager, Guthrie Healthcare System CEO and Co-CEO, Administrative Affairs for Guthrie Health, said he appreciates how difficult it is to earn these designations. "Thomson Reuters is a leader in assessing the quality and effectiveness of care as well as the efficiency of hospital operations. Each year the bar is set higher and the performance criteria become more rigorous," Stensager said. "There are only a handful of elite health care systems in the country that repeatedly earn these national awards. To be recognized with these other prestigious organizations is a tribute to the hard work, dedication and collaboration of the entire hospital team. They are to be congratulated for this phenomenal accomplishment."

Guthrie Clinic President and CEO Joseph Scopelliti, MD, who also serves as the Co-CEO, Medical Affairs, Guthrie Health, believes Robert Packer Hospital has received these awards because of the extraordinary teamwork between physicians and staff. "We are very fortunate to have highly skilled and qualified physicians and employees who are committed to working closely together to create excellent outcomes for patients," he said. "This spirit of collaboration has been a part of the hospital's history and is still serving patients well nearly125 years later."

Thomson Reuters lists two primary reasons that make it difficult for hospitals to win its 100 Top Hospital award: the use of only objective, statistical information in selecting the top performers, and the increasing difficulty of performance standards that must be met. According to Thomson Reuters, winners of its 100 Top Hospitals award have successfully adopted a team approach – involving boards of directors, management, physicians, nurses and all hospital employees – to constantly measure performance throughout the hospital to make it better for patients. Research has shown that hospital-wide teamwork produces a greater likelihood of better survival outcomes, fewer complications, and lower hospital lengths of stay.

A total of nearly 3,000 hospitals were compared and winners selected within the following categories: major teaching hospitals, teaching hospitals, large community hospitals, medium community hospitals, and small community hospitals. Robert Packer Hospital was compared with other teaching hospitals and was one of 25 facilities in the teaching hospital category to be named to the 2008 list. This year Thomson used nine performance measures to compare hospitals and select winners. These measures represent a balanced scorecard approach.

Robert Packer Hospital has now earned specialty designations from Thomson Reuters a total of 13 times in the past 9 years: 5 times as a 100 Top Hospitals: Cardiovascular Benchmarks; 4 times as a 100 Top Hospitals: Performance Improvement Leaders; 3 times as a 100 Top Hospital: National Benchmarks; and for the first time, as a 100 Top Hospitals: Everest Award for National Benchmarks – a record unmatched by any other hospital in Guthrie's service area.

The 2008 Thomson Reuters 100 Top Hospitals: National Benchmarks for Success study was published in the March 30, 2009, edition of Modern Healthcare magazine. A complete list of winners can be found at . Copies of the 100 Top Hospitals report can be purchased by calling 800-568-3282.