Bill Pay FAQs
Q: What is combined billing?
A: To make the billing process simpler for you, we are starting to combine the bills you receive for professional and hospital services from Guthrie Medical Group, Robert Packer Hospital, Corning Hospital and Troy Hospital. (At this time, Towanda Memorial Hospital services will not be included on our combined billing.) This means that instead of getting separate bills, the person responsible for paying the bill will get one billing statement that includes services for both professional and hospitals.
Q: When will this change happen?
A: We are making this billing change February 11, 2017.
Q: Will I continue to receive an old statement for services prior to February 11, 2017?
A: You will still receive separate bills from Guthrie Medical Group, Robert Packer Hospital, Corning Hospital, Troy Hospital, and Towanda Memorial Hospital for services prior to February 11, 2017.
Q: What if I pay for the bills of more than one person?
A: If you are the person who pays for the bills of other people (for example, you are a parent with more than one child), you will receive a bill for each patient. (Example: a parent with two children will get two bills – one for each child.)
Q: How will this make it easier for me?
A: We’re making your new bills simpler to understand and pay. You will be able to:
- Easily tell what the total dollar amount is for both the doctor and hospital portions of your bill
- See how much is due on each account for which you are responsible
- Make automatic payments with a credit card with no service fee
- Make one payment plan for all of your accounts
Q: Why do I send payment on my new bill to Philadelphia, PA?
A: Payments for services after February 11, 2017 are mailed to our lockbox located in Philadelphia for processing through our bank.
Q: How will my payments be applied if I have balances for both professional and hospital services?
A: Payments will first be applied to any agreed to payment plan and then according to the oldest visit(s) unless otherwise requested by the patient.
Q: What if I have questions about my bill?
A: We’re here to help you with your bill.
- We now have a centralized call center to answer your billing questions and accept all major credit card payments over the phone by calling The Guthrie Clinic Business Office at (570)-887-2600 or (800)-836-9990) from 8:00am to 5:00pm. You can also meet with a representative in person from 8:00am to 5:00pm in our centralized business office located in The Guthrie Clinic Atrium at One Guthrie Square, Sayre, PA.
- For billing questions on services prior to February 11, 2017, please call the phone number shown on your billing statement.
- For more information or after hours please visit: www.Guthrie.org/PayMyBill.
Q: When will I receive my bill?
A: Following your visit, you will receive your bill after your insurance(s) processes your claim. If you do not have insurance, you will receive your first bill approximately 30 days after services are rendered. You will receive a bill monthly thereafter, until your accounts are resolved in full.
Q: Am I able to receive my statement electronically?
A: You may sign up for paperless statements for services after February 11, 2017 through eGuthrie. If you need assistance, you may contact The Guthrie Clinic Business Office at (570)-887-2600 or 1-(800)-836-9990.
Q: What if I have insurance?
A: To help us bill your insurance, please bring your current insurance information with you each time you are seen at the hospital or clinic. We will make every effort to collect insurance benefits from your insurance company(s) if you provide us with your insurance billing information. (You may be billed if we do not receive payment or a claim determination from your insurance after 60 days.)
Q: How do I obtain insurance benefit information?
A: Due to varied policies and benefits offered by insurance, we are unable to provide specific information on your insurance coverage. We recommend that you obtain detailed information from your Insurance company/agent.
Q: How do I know if my insurance is participating with The Guthrie Clinic for my services?
A: To receive full insurance benefits, some insurance plans require patients to receive services with “in-network” or “participating” hospital and physician providers. Please call your insurance company to make sure the services with the provider you have been scheduled for is in your network.
Q: If The Guthrie Clinic is “out of network” with my insurance, may I still go there?
A: Yes. In an emergency, always go to the nearest hospital emergency department. Your insurance provider generally will cover emergency department costs or transfer you to an “in-network” hospital if it is safe to do so. If you choose to go to an “out-of-network” hospital or physician provider in a non-emergency, you may be required to pay a larger deductible or a greater portion of your bill. Call your insurance company to find out your health plan’s “out-of-network” options.
Q: When do I pay my co-payment and deductible?
A: Please pay your co-payments and deductibles at the time of service (when you are at the clinic, hospital or other provider service).
Q: How will I know my insurance company has been billed?
A: On your statement, you will see your insurance payment reflected. You will also receive an explanation of benefits statement directly from your insurance company.
Q: Do I have to pay a deposit?
A: You are expected to make co-payments and/or estimated patient responsibility at the time of service.
Q: What if I do not have insurance?
A: If you do not have insurance, payment for your visit is due in full before or at the time of service. Estimates are available In addition, you will need to sign an agreement stating the amount you will pay is only an estimate, and the remaining balance is due within 30 days after your first billing statement.
Q: How do I obtain an estimate for services?
A: A fee estimate is available for patients who have questions about the cost of services or procedures they may receive. To request an estimate, please contact our Patient Representatives at 1-(800)-836-9990 or your provider's office.
The quoted fee will be an estimated range based on professional fees associated with the service. The estimated fees will be provided to you in writing and is an estimate. Fees may vary due to unique circumstances and unforeseen services.
In addition to providing you with an estimate of services, if you do not have health insurance or your insurance requires you to meet a deductible, coinsurance, or co-payment we can assist with payment plans or discuss our financial assistance program with you.
Q: What if I am having difficulties paying my bill in full?
A: Payment options are available for selected services and are terms are based on your balance due. Please contact our business office to review your payment and other financial assistance options with you.
For those with financial hardship, assistance may be available. Income guidelines apply, subject to approval with documentation of income.
The patient/guarantor must submit current financial information at the time of application. The following information is needed when you apply for financial assistance:
- Financial Assistance Application
- Current bank statement(s)
- The most recent 4 weeks (one month) of pay stubs
- Profit and loss statements from self-employed patients/guarantors
- Current year social security income statement
- Current pay stubs of disability income if applicable
Detailed Financial Assistance Information may be found by clicking the following links: