I had many questions for Katie at this visit and she answered all of them to the best of her ability and took as much action as she could to help resolve as many of the questions as she could. She had to clean a good deal of wax out of my ear and she kept saying, 'Are you doing alright?' and 'Am I hurting you at all?' during the whole procedure. It's rare to find someone like Katie who cares so much about her patients that she asks, even during a small procedure, if he/she is OK because she doesn't want to cause harm. What a wonderful quality!