COVID-19: FAQs

COVID-19 Information for Oncology Patients

Your health and safety are our top priority at this time, as well as the health and safety of staff. We are closely monitoring the current situation and adjusting quickly. We understand you may be feeling fearful and stressed.

Visitor restrictions for oncology patients have been updated:

Inpatient oncology:

  • No visitors with these except
    • New diagnosis
    • Active chemotherapy
    • End of life

Outpatient medical oncology, infusion patients, radiation oncology:

  • Each patient is allowed one designated caregiver who passes COVID-19 screening upon entering the facility.
  • If you are able to attend your appointment alone, we encourage you to do so in order to limit exposure among the community of patients getting treatment.

FAQs

Should I still come to my appointment?

Patients are still being seen at Guthrie Cancer Centers.

Sayre, Corning and Cortland locations can offer telemedicine appointments as an alternative to coming to the Center. You and your provider can decide what type of visit is appropriate for you, or if your visit can be postponed and rescheduled.

Many types of visits can happen through telemedicine:

  • Genetics
  • Survivorship
  • New hematology benign
  • New hematology malignant case-by-case
  • Follow-ups

If you have questions about your appointment, call the Cancer Center:

Corning, N.Y.  – 607-937-3100
Cortland, N.Y.  – 607-756-3130
Sayre, Pa. – 570-887-2853

What should I do if I have cold or flu-like symptoms?

If you have fever, cough, difficulty breathing, body aches, or chills, please call before coming to Guthrie, even if you have an appointment. 

866-GUTHRIE (866-488-4743)
7 a.m. to 6 p.m. Monday through Friday
7:30 to 11:30 a.m. Saturday

Outside of these hours, call your Guthrie Primary Care office.

Tell them about your symptoms and our team will help you get the appropriate care.

What if I just got a cancer diagnosis? What should I do?

We understand a cancer diagnosis at this time is very stressful. We can help you. We are still seeing newly diagnosed patients. Your doctor can refer you to the Cancer Center and we will help you schedule the most appropriate visits for you as quickly as possible.

If you have questions, call the Cancer Centers:

Corning, N.Y.  – 607-937-3100
Cortland, N.Y.  – 607-756-3130
Sayre, Pa. – 570-887-2853

Are there special concerns at this time for people with cancer?

People with cancer often have weakened immune systems, so it’s important for them and their family members to closely follow steps to protect themselves. Take the same precautions as you would with colds or flu:

  • Wash your hands often, for at least 20 seconds with soap and water, or use an alcohol-based hand sanitizer. 
  • Do not touch your eyes, nose, or mouth with unwashed hands. 
  • Stay at home when you are sick.

Updated information can be found on the Center for Disease Control website (www.cdc.gov) and the New York state and Pennsylvania department of health websites.

Should I wear a mask to protect myself?

Health officials say that unless you have cold or flu-like symptoms, you should not wear a face mask. It is far more important and effective to wash your hands often.

 

COVID-19 Information Line:

Call with questions about COVID-19 symptoms, transmission, prevention and testing.

844-357-2840
800-836-1925
9 a.m. to 4:30 p.m., daily.
Outside of these hours, leave a message that will be returned when the health lines reopen the following day.

These lines are for information only. With symptoms or exposure, see below.

If you have symptoms:

  • Patients with severe symptoms who are in physical distress and need immediate attention should go to the nearest emergency department.
  • Patients who have minor respiratory symptoms call:
    866-GUTHRIE (866-488-4743)
    7 a.m. to 6 p.m., Monday through Friday
    7:30 to 11:30 a.m. Saturday
    Outside of these hours, call your Guthrie Primary Care office.

If you are concerned you have been exposed to COVID-19:

Call 866-GUTHRIE (866-488-4743)
7 a.m. to 6 p.m., Monday through Friday
7:30 to 11:30 a.m., Saturday

Outside of these hours, call your Guthrie Primary Care office.