Robert Packer Hospital Patient Information

Services

Billing Questions

Our trained staff of Patient Representatives are available to assist you with questions regarding your statement and to discuss payment options. Telephone inquiries can be made Monday through Friday, 8:00 a.m. to 5:00 p.m., by calling 1-877-750-2042 or 570-887-4365.

Chaplain/Pastoral Services at Robert Packer Hospital

Robert Packer Hospital employs a full-time chaplain, Chaplain Michael D. Hughes, for the general hospital population. To reach the chaplain during regular business hours, call 570-887-4309. In an after-hours pastoral emergency, call 570-888-6666 and the hospital operator will contact the chaplain. A non-denominational chapel, open for use 24 hours a day/seven days a week, is located on the third level of the hospital between the C and D elevator banks.

Financial Assistance

If you do not have health insurance or worry that you may not be able to pay for part or all of your care, we may be able to help. Guthrie provides financial aid to patients based on their income, assets, and financial needs. Learn more

Medical Records Release Forms

To have your medical records disclosed to another individual or organization, the patient/guardian must complete the request form and submit them to our medical records department. For more information, call 570-887-4344: Monday – Friday, from 8:00 a.m. to 5 p.m.; closed weekends and holidays.

Patient Rights and Responsibilities at Robert Packer Hospital

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professional, you help make your care as effective as possible. At Robert Packer Hospital, we encourage respect for the personal preferences and values of each individual. Learn more.

Patient Concerns/Comments

If you have a concern or comment you would like to register about your experiences at a Guthrie facility, please call 1-800-680-1909 or submit a concern online.

Patient Information

For information about a Robert Packer Hospital patient's room number or patient room telephone number, call Patient Information at 570-887-3100.

Smoking/Tobacco Use

Guthrie prohibits the use of all tobacco products at all of its campuses and office locations. This policy will be enforced in a manner which promotes prevention and awareness, and provides education for those who use tobacco.

Support Groups

Visit our Event Calendar to view listings for upcoming support groups and seminars.

Translators/Interpreters

Sign language, oral interpreters and other auxiliary aids and services necessary for effective communication are available free of charge upon request to people who are deaf or hard of hearing. Translators for those who do not speak English are also available upon request.

Valet Parking Available

Valet parking service is provided for patients by greeters at the main entrance. This service is free and tipping is not allowed.