Guthrie Clinic/Guthrie Medical Group Patient Financial Services

Your Responsibilities

Guthrie asks that you provide us with complete health insurance information upon arrival for your appointment. Please present all insurance cards and any referral/authorization forms when you arrive for your appointment. Your personal information and insurance will be verified at every visit. We will ask you to authorize release of information and/or assign insurance benefits to the provider.

Please comply with the requirements of your health plan by understanding your benefits, obtaining proper authorizations for services, submitting referral or claim forms or completing a coordination of benefits form as your health plan may require. If your health plan requires a referral or pre-authorization, please bring it with you or be sure to confirm that your physician has faxed it to the provider prior to your arrival. While we will attempt to provide all information and paperwork to your health plans, sometimes they require a response from you to resolve issues related to your account or insurance coverage. If your health plan has not made payment within a reasonable period of time (usually 60 days after billing) and has not responded to our attempts to resolve payment matters on your behalf, the balance owed may become your responsibility. 

Please call us if you have any questions or concerns about a bill. You can each us by calling the number listed on the bill you are inquiring about.  Your physician may have ordered tests or procedures that your health plan does not over.  In these cases, check your health plan policy handbook or call the telephone number on your insurance card for more information.

Please pay your bill in full within 30 days of your billing date. Payment for your bill is ultimately your responsibility. You will be asked to pay at the time of service for any co-payment, deductible, or other self pay amount due including amounts associated with high deductible / Health Savings Account Plans.  For your convenience, we accept cash, personal checks, money orders, debit cards, VISA, MasterCard, Discover and travelers checks. If you are not able to pay in full, we would be glad to tell you about our financial assistance programs, including payment arrangements, by calling 1-800-836-9990 or (570) 882-2600.

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