Patient Relations at Guthrie

Message to Our Patients and Families

At Robert Packer Hospital, quality of care and patient safety are our highest priorities. If you identify safety or quality of care concerns, we strongly encourage you to report them to us immediately. You may do so by contacting the person taking care of you, the department manager, the Robert Packer Hospital Patient Advocate at 570 - 882 - 5812 or the Hospital President at extension 570 - 882 - 4317 or click here to submit your concerns to us now.

Quality of care and safety are our highest priorities. If you identify safety or quality of care concerns, we strongly encourage you or your family to report them to us immediately. You may do so by contacting the person taking care of you, the Department Manager, the Patient Advocate at extension 5812, or the Hospital President at extension 4317. You may also refer complaints to the:

PA Dept. of Health

Department of Acute & Ambulatory Care

Health & Welfare Building, Room 532

Harrisburg, PA 17120

1-877-724-3258

Refer Dialysis complaints to the:

PA Division of Home Health

1-800-222-0989

Office of Quality Monitoring

Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

1-800-994-6610

email: complaint@jointcommission.org

If you are a Medicare Beneficiary or are the spokesperson for a person who is a Beneficiary, you may also refer complaints to:

Quality Insights of Pennsylvania

2601 Market Place Street, Suite 320

Harrisburg, PA 17110

1-877-346-6180, ext. 7620