Information Desk

About Our Area - Click link to find information about our area. For more information go to: HomeTownLocator.com.

Address Information - Click here for addresses and maps to any of our locations.

You may address correspondence to RPH inpatients at:

Patient Name

Robert Packer Hospital, Room ___

One Guthrie Square

Sayre, PA 18840

Advanced Directives - PutItInWriting.org - To help patients, families and the hospitals that serve them, the American Hospital Association (AHA), with the cooperation of other organizations, has compiled key resources to enhance educational efforts and raise awareness around this important issue. (http://www.putitinwriting.org)

Appointments - Use the appointment feature of Guthrie's website to make an appointment with a Guthrie clinician.

Assistance – If you require assistance (a wheelchair, an escort, etc.) to reach your destination on campus, please let a greeter know when you arrive. Greeters are stationed at the information desk in the Clinic Atrium lobby. Wheelchair transport or other personal assistance can be arranged to meet your needs. You may also phone ahead for assistance by calling the Clinic Atrium lobby at (570) 882-3100 or 3101.

ATM – An ATM machine is available in the concourse, just off the Clinic Atrium lobby. Operated by M & T Bank, the ATM does not charge hospital visitors or patients a fee for use. (However, if your account is held with another institution, your own bank may assess you a foreign ATM fee.)

Billing Questions - (Guthrie Clinic/Guthrie Medical Group Patient Financial Services) Our trained staff of patient representatives are on hand to help you with questions regarding your statement and can discuss available payment options. Telephone inquiries can be made Monday through Friday, 8 AM to 4:30 PM by calling 1-800-836-9990 or (570) 882-2600.

Cafeteria – The cafeteria on the Sayre campus is located on the main level (second floor) of the hospital. It is open seven days a week from 6 AM to 7 PM. Hot food is available at the following times -- breakfast from 6 to 10 AM, lunch from 10:45 AM to 1:30 PM and dinner from 4 PM. to 7 PM. At other times, packaged food is available in the refrigerator cases.

Cellular Phones – Since cellular phones can interfere with the operation of some medical equipment, the use of cellular phones is prohibited inside the hospital. Visitors are welcome to use their cell phones outside the facility.

Chapel – A non-denominational chapel is open for use 24 hours a day, seven days a week. It is located on the third level of the hospital between the C and D elevators.

Chaplain – Robert Packer Hospital employs a full-time chaplain for the general hospital population. To reach the chaplain during regular business hours, call (570) 882-4309. In an after-hours pastoral emergency, call (570) 888-6666 and the hospital operator will contact the chaplain. Click here to learn more about our pastoral services at Robert Packer Hospital.

Coffee Shop - The Atrium Lobby Coffee Shoppe is open from 8am to 4pm every weekday excluding holidays for the convenience of our patients and their families.

Concerns / Safety Issues - Quality of care and patient safety are our highest priorities. If you identify safety or quality of care concerns, we strongly encourage you to report them to us immediately.

Contact Us - Contact Guthrie with a question, concern, compliment or anything else via the online "Contact Us" feature.

Donate to Guthrie - Use this form to submit a donation or memorial gift to any entity of Guthrie Health.

Driving Directions – Click here for driving directions to any Guthrie location. 

E-Cards - To send an E-Card to any patient at the Robert Packer Hospital, click here.

Employment - Use this link to search our current listing of employment opportunities available throughout all of our Guthrie locations.

Financial Assistance -  If you do not have health insurance or worry that you may not be able to pay for part or all of your care, we may be able to help. Click here to learn more.

Find A Physician - Use this link to find a Guthrie provider at any location for your health care needs.

Finding a New Physician (Help) - Choosing the right physician to meet the on-going medical needs for you or your family is one of the most important decisions you can make. We’d like to make that decision as easy as possible and offer the tools and tips below to help you find the right physician for you. Use this link to learn more.

Gift Shop – Click here for more information about the gift shop on Guthrie’s Sayre campus. You can even order flowers and baby gifts online or by phone!

Lifeline - Use this form to request additional information , answers to specific questions about Guthrie Lifeline, or for an application to subscribe to Guthrie Lifeline. Please note that we will only contact the person making the request for the information

Lodging – If you need to stay in the area, there are a wide variety of options available within close proximity to the Sayre campus. Click here for more information.

Lost and Found – To locate a lost item, contact security at (570) 882-4207 or visit their office on the main level (second floor) of the hospital between the information desk and the cafeteria.

Maps and Directions - for Southern New York Locations, Pennsylvania Locations

Maternity "Curb Service" – Maternity patients and their support persons arriving at the Robert Packer Hospital lobby may leave their car keys with greeters at the information desk or with a security officer and their car will be parked for them.

Maternity Visitation – Visiting hours for the First Impressions Birthing Center are from 9 AM to 8 PM. Children visiting the Birthing Center must be accompanied by an adult.

Medical Records Release Forms - To have your medical records disclosed to another individual or organization, the patient/guardian  must complete the the following form(s) and submit them to our medical records department. Click the appropriate link to download a request form: Robert Packer Hospital  -  Guthrie Clinic  For answers to any of your questions, you may call (570)-882-4336 24 hours a day, 7 days a week.

Med Supply Depot - Need medical supplies or equipment? Guthrie Med Supply Depot specializes in the rental, sales and service of a wide variety of oxygen and respiratory therapy products, home medical equipment, mobility items such as motorized scooters and wheelchairs, bathroom safety items, physical therapy aids and more.

Parking/Shuttle Bus – Parking is readily available for patients and visitors. In addition, a shuttle bus will take you from your vehicle right to the door.

Pastoral Services at Robert Packer Hospital – Robert Packer Hospital employs a full-time chaplain for the general hospital population. To reach the chaplain during regular business hours, call (570) 882-4309. In an after-hours pastoral emergency, call (570) 888-6666 and the hospital operator will contact the chaplain. Click here to learn more about our pastoral services at Robert Packer Hospital.

Patient Concerns/Comments – If you have a concern or comment you would like to register about your experiences at a Guthrie facility, please call 1-800-680-1909, send us an email.

Patient Information – For information about a Robert Packer Hospital patient's room number or patient room telephone number, call Patient Information at (570) 882-3100.

Patient Rights and Responsibilities at Robert Packer Hospital - We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professional, you help make your care as effective as possible. At Robert Packer Hospital, we encourage respect for the personal preferences and values of each individual. Click here to learn more.

Pay Phones – Pay phones are available for public use in the Robert Packer Hospital lobby, the Sumner lobby, the concourse hallway adjacent to the Clinic Atrium lobby, the lower level of the Patterson Building near the classrooms and vending machines, the second level near the Emergency Department, the second level near the kitchen, the third level near the restrooms behind the reception area, the fourth level near outpatient surgery, and the sixth, seventh, eighth and ninth levels near the A elevators.

Pharmacy/Prescriptions - Use Guthrie's website to make an online request for refills from Guthrie's Clinic Pharmacy. You can also visit the Clinic Pharmacy in person on Guthrie's Sayre campus or at Guthrie Clinic Towanda for over-the-counter and prescription medications.

Prescription Terminology -  Click here to see an explanation of common terminology used on prescription labels.

Privacy Practices - use this link to see Guthrie Health's Notice of Privacy Practices.

Sayre Clinic Office Locator - Not sure where your physician's office is located at the Sayre Clinic? Use this link.

Security – Security is available on campus 24 hours a day, seven days a week. Officers are available to escort you to your vehicle, help jump-start your vehicle, or assist you with other security-related concerns.

Smoking – Smoking is not permitted inside any buildings on the Sayre campus. Receptacles are available outside each entrance for visitors to extinguish their smoking materials before entering the facility. A covered smoking area is available outside the Sumner Lobby.

Support Groups - Visit our Community Calendar to view listings for upcoming support groups and seminars.

Telephone Numbers – Click here for a list of important numbers for patients and visitors.

Translators/Interpreters – Sign language, oral interpreters and other auxiliary aids and services necessary for effective communication are available free of charge upon request to people who are deaf or hard of hearing. For assistance, call the Office Supervisor through the New York State TTY Relay Center at 1-800-662-1220, or call the TTY telephone at our Corning office at (607) 936-9971. Translators for those who do not speak English are also available upon request.

Visiting Hours (RPH)– At Robert Packer Hospital we recognize that a hospitalization can be stressful for patients as well as their family members and other loved ones.  We also recognize that the comfort and company that family members and loved ones provide through their visits often bringsan invaluable level of reassurance to patients.  Staying in touch with these very important people from patients’ lives can be important to the healing process, even while in the hospital.  Patients are our first priority, and as such we encourage visitors to review the following policy designed to accommodate both visitors and patients.